Privacy Policy

1. Introduction

Pulse ("we", "our", "us") operates local2.ews.ge. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

• Account data — name, email address, password (hashed), mobile number
• Usage data — chat histories, AI interactions, token usage, costs
• Integration data — data exchanged with connected platforms (Chatwoot, Telegram, Facebook, etc.)
• Technical data — IP address, browser type, pages visited, timestamps

3. How We Use Your Information

• To provide, operate, and maintain the Service
• To process and route customer messages via AI
• To send verification codes and account-related notifications
• To analyze usage and improve the Service
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

Where applicable, we process personal data based on: (a) performance of a contract; (b) your consent; (c) compliance with legal obligations; or (d) our legitimate business interests.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Third-party AI providers (e.g., for message processing)
• Communication platforms you connect (Facebook, Telegram, WhatsApp)
• SMS gateway providers for mobile verification
• Law enforcement when required by applicable law

6. Facebook Platform Data

If you connect the Service to Facebook Messenger or Instagram, we may receive messages, user IDs, and profile names as permitted by the Facebook Platform Policy. We use this data solely to provide the Service. We do not share Facebook user data with third parties for advertising. Users may request deletion of their Facebook-sourced data at any time — see Section 10.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Chat histories and usage logs may be retained for up to 12 months. You may request earlier deletion at any time.

8. Cookies & Tracking

We use session cookies necessary for authentication and functionality. We do not use advertising or cross-site tracking cookies. You may disable cookies in your browser, but some features of the Service may not function properly.

9. Data Security

We implement industry-standard security measures including encrypted transmission (HTTPS), hashed passwords, and access controls. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected].

11. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification. Continued use of the Service constitutes acceptance of the updated policy.

13. Contact

For privacy-related questions or data requests, contact: [email protected]